What this is
-
Everyone is biased, including you.
Your brain takes shortcuts, and it has to — you would never get through a day if you thought every choice through from scratch. That isn’t a flaw, and it isn’t something to be ashamed of. But the shortcuts have a cost: they quietly pick an answer for you, and you rarely notice it happening.
-
Listen to understand, not to reply.
Most of us spend a conversation waiting for our turn, or hunting for the hole in the other person’s argument. Real listening is different. You let what someone says actually change what you think. If nothing they could say would ever change your mind, you weren’t really listening.
-
Wait before you decide.
Feeling sure is not the same as being right. That feeling usually arrives early, well before you understand the situation — so the moment you feel most ready to act is often the moment to wait instead. Sleep on it. A good decision will still be a good decision tomorrow.